Customer Service Representative-mimio Job

Newell Rubbermaid's innovative global technology solutions enable businesses, educational institutions, and consumers to more efficiently share, manage and organize information. Our global technology brands platform includes DYMO®, label/CD/DVD printers and file scanning software ( www.dymo.com ), CardScan®, business card scanners and contact management software featuring AtYourServiceTM ( www.cardscan.com ), EndiciaTM, online shipping, mailing and customized postage solutions ( www.endicia.com and www.pictureitpostage.com ) and MimioTM, interactive whiteboards and digital ink recorders ( www.mimio.com ). These technology brands join a rich heritage of brands at Newell Rubbermaid including Calphalon®, EXPO®, Goody®, Graco®, Irwin®, Lenox®, Paper Mate®, Parker®, Rolodex®, Rubbermaid®, Sharpie®, and Waterman®.

The role of this position is to act as the primary point of contact for order placement, and internal/external status inquiries for mimio via phone and e-mail. The individual will also work closely with sales & operational management, as well as existing support staff to gather and interpret relevant data (pricing, order status, product availability, etc.), investigate problems, find root causes, and develop solutions. This position will be based at mimio headquarters in Cambridge, MA.

Essential Duties:

· Order Placement/Status via phone, fax, and email from internal & external customers

· Respond to logistics-related inquiries

·Work closely with Finance, Sales, and Production Planning to resolve transactional or logistics-related issues

· Provide analytical support for historical sales data

· Coordinate order entry, expedites, returns, and other supply chain related activities

· Act as a functional backup for mimio's customer service team.

Education:

·High school diploma required

·Bachelor's Degree or relevant experience preferred

· 3-5 years of sales administration experience required, customer service experience a plus.

·Computer system proficiency (Windows applications, etc.), SAP and/or Saleforce.com experience a plus

·Quantitative and analytical skills

·Familiar with logistics and production planning concepts

·Strong phone etiquette skills, verbal communication, grammatical and professional business skill sets

·Leadership, organizational and follow-up skills are required

·Outgoing, confident and detail oriented

·Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere

·Self-Starter, with a strong sense of personal responsibility.

·Team player with a positive, upbeat, can-do attitude

Education:

·B.S. preferred

Work Experience Requirements:

·1-2 years of customer service experience required

Technical Experience and other Requirements:

·Computer expertise, Software applications (Microsoft Excel, Word, SAP)

·Strong communication skills, verbal and written; strong organizational and accurate thoroughness is required

·Strong organizational skills are required

·Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere

·French and Spanish preferred

Nearest Major Market: Cambridge
Nearest Secondary Market: Boston
Job Segments: Customer Service, Service