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The Customer Service Lead directs and coordinates the activities of the customer service representatives. This individual develops and leads procedures, establishes standards, and administers activities to ensure effective customer response and compliance. The overall role of this job is to act as the primary point of contact for Office Products customers, both internal and external. The individual will gather and interpret relevant data (pricing, order status, product availability, etc.), investigate problems, find root causes, and develop solutions.

·Answer and timely resolution of inbound customer inquiries: phone, fax and email and other supply chain related activities

·Active participant in customer meetings (both internal and external)

·Work closely with Sales, Marketing, Production Planning, Engineering, Distribution and Finance to resolve service or logistics related issues

·Ownership of assigned accounts: Receipt of Order to Receipt of Good

·Coordinate any special customer requirements (i.e. pallet projects, special labeling, or other logistical coordination).

·Understand all products that affect account. Proactively communicate and understand changes and work with the marketing group to transition accounts.

·Responsible for accurate and timely keying and release of EDI orders

·Assist in processing charge-backs, deductions, etc. Work with the finance group for any disputes.

·Proactively coordinate with materials management, shipping and traffic to ensure order dating is consistent with customer's requirements and Sanford's materials plan to ensure optimal fill rate.

·Assist Strategic account representatives/leads/manager as necessary

·Provide transactional reporting to channel accounts (i.e. backorder, open orders, shipped/invoiced) if necessary.

·Assist the Customer Service Manager in performance appraisals for Account Service Representatives, special projects and lead staff meetings.

·Daily contact for Account Service Representative.

·Bachelor's Degree

·3-5 years of high-level customer service experience

· Strong quantitative and analytical skills; familiar with logistics and production planning concepts

·Self confident; self-directed; ability to communicate findings, make recommendations, and facilitate chang

·Strong communication and interpersonal skills

·Effective in working with and influencing individuals at all organizational levels; persuasive and empathetic; able to handle pressure and manage conflict

·Computer expertise--a broad range of software applications, database management, spreadsheets, statistics applications, and logistics software package

Technical Experience and other Requirements:

·Excellent leadership and management skills.

·Organizational and follow-up skills are required.

·Be detail oriented.

·Computer system proficiency (Windows applications, etc.)

·SAP preferred

·French or Spanish language ability preferred

Preferred Qualifications:

·Consumer Products Industry Experience

Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Sr_-Account-Service-Representative-B2B-Job-IL-60521/677495/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Sr_-Account-Service-Representative-B2B-Job-IL-60521/677495/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
The primary function of the Customer Service OEM Specialist is to serve as the main point of contact for Sanford's OEM and Hospitality customers via phone and email. The individual will gather and interpret relevant data (pricing, order status, product availability, quotes, etc.), investigate problems, find root causes, and develop solutions.

DESCRIPTION:

The Customer Service OEM Specialist will enter orders to meet requested ship dates and customer specifications and will exercise timely response and follow-up to customer problems, inquiries and quotes. Other responsibilities include: Maintaining expected margins on OEM product. Entering regular and special pricing into the system accurately. Keep customer pricing records current and advise customers of price changes. Work closely with planners located in multiple manufacturing locations to develop new products, change product specifications, schedule product production, set up new item numbers, and meet customer ship dates. Work directly with customers to resolve various issues regarding product, shipping, billing, and credits. Screen and qualify all new account inquiries and assist the OEM and Hospitality Sales Manager with new projects, pricing and production issues. Order filing, general clerical duties, and occasion travel to plants and key customers. Attend hotel conference call each Friday.

Coordinate all intercompany orders, quoting, processing, and follow-up placed through B2B for all Newell Rubbermaid divisions.

PRINCIPAL RESPONSIBILITIES:

·Enter and follow up on customer orders.

·Respond to calls and emails from customers, and OEM and Hospitality Sales Manager.

·

Coordinator for all inter-company orders domestic and international.

·Work with planners via phone and email in multiple plant locations

·Manage customer order flow through plants.

·

Screen, qualify, and set up new accounts

·

Maintain pricing in system and with customers

Education :

·College degree preferred

Work Experience Requirements:

·3-4 years of customer service experience required, administrative experience a plus.

Technical Experience and other Requirements:

·Computer system proficiency (Windows applications, etc.)

·Quantitative and analytical skills.

·Familiar with logistics and production planning concepts.

·Strong phone etiquette skills, verbal communication, grammatical and professional business skill sets.

·Leadership, organizational and follow-up skills are required.

·Outgoing, confident and detail oriented.

·Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.

·SAP and/or JD Edwards experience preferred

Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Key-Account-Customer-Service-Specialist-Job-IL-60521/677496/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Key-Account-Customer-Service-Specialist-Job-IL-60521/677496/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
The Customer Service Lead directs and coordinates the activities of the customer service representatives. This individual develops and leads procedures, establishes standards, and administers activities to ensure effective customer response and compliance. The overall role of this job is to act as the primary point of contact for Office Products customers, both internal and external. The individual will gather and interpret relevant data (pricing, order status, product availability, etc.), investigate problems, find root causes, and develop solutions.

·Answer and timely resolution of inbound customer inquiries: phone, fax and email and other supply chain related activities

·Active participant in customer meetings (both internal and external)

·Work closely with Sales, Marketing, Production Planning, Engineering, Distribution and Finance to resolve service or logistics related issues

·Ownership of assigned accounts: Receipt of Order to Receipt of Good

·Coordinate any special customer requirements (i.e. pallet projects, special labeling, or other logistical coordination).

·Understand all products that affect account. Proactively communicate and understand changes and work with the marketing group to transition accounts.

·Responsible for accurate and timely keying and release of EDI orders

·Assist in processing charge-backs, deductions, etc. Work with the finance group for any disputes.

·Proactively coordinate with materials management, shipping and traffic to ensure order dating is consistent with customer's requirements and Sanford's materials plan to ensure optimal fill rate.

·Assist Strategic account representatives/leads/manager as necessary

·Provide transactional reporting to channel accounts (i.e. backorder, open orders, shipped/invoiced) if necessary.

·Assist the Customer Service Manager in performance appraisals for Account Service Representatives, special projects and lead staff meetings.

·Daily contact for Account Service Representative.

·Bachelor's Degree

·3-5 years of high-level customer service experience

· Strong quantitative and analytical skills; familiar with logistics and production planning concepts

·Self confident; self-directed; ability to communicate findings, make recommendations, and facilitate chang

·Strong communication and interpersonal skills

·Effective in working with and influencing individuals at all organizational levels; persuasive and empathetic; able to handle pressure and manage conflict

·Computer expertise--a broad range of software applications, database management, spreadsheets, statistics applications, and logistics software package

Technical Experience and other Requirements:

·Excellent leadership and management skills.

·Organizational and follow-up skills are required.

·Be detail oriented.

·Computer system proficiency (Windows applications, etc.)

·SAP preferred

·French or Spanish language ability preferred

Preferred Qualifications:

·Consumer Products Industry Experience

Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Sr_-Account-Service-Representative-International-Job-IL-60521/677497/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Sr_-Account-Service-Representative-International-Job-IL-60521/677497/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
The position will act as the primary point of contact for Sanford's customers, both internal and external. The individual will gather and interpret relevant data (pricing, order status, product availability, etc.) investigate problems, find root causes, and develop solutions. This role wills manage/co-manage the outbound supply chain activities for assigned Strategic accounts. The individual will also assist the Managerwith special projects as assigned.

Essential Duties:

· Responsible for coordination and execution of training / development for new and existing team members with Manager

·Leads efficient channel distribution teams' activities (order status, pricing/product inquiries, shipment tracking, order expedites, etc.) with Manager

·Provide timely report to customer and to channel based on customer requirements(i.e. backorder, open orders, shipped/invoiced)

· Facilitate and prepare for the scheduled meetings with external customer, sales, and forecasting

·Create and present monthly to the executive team your strategic accounts monthly updates, service metrics, POS, sales dollars, back orders, forecasts

· Coordinate with SAP account specific fines/deductions, charge-backs and other compliance concerns. Work closely with customer to address and correct issues. Facilitate weekly F & P meeting with Freeport and the DC

· Work closely with Managerscheduling meetings, updating department spreadsheets, and other duties as assigned.

·Assist other account representatives as necessary

·Understand all products that affect account. (Launch Pad, DAM Meeting, SO&P,CCNI's, PCN's, ECN's, etc.). Proactively communicate and understand changes and work with the marketing group to transition accounts.

·Work closely with demand planners for forecasting/item availability issues

·Drive to 98 on time and 98 line fill - Monitor your customers on time and line fill. Report weekly and facilitate meeting with internal and external logistic.

·Answer and timely resolution of inbound customer inquiries: phone, fax and email and other supply chain release activities

·Work closely with Sales, Marketing, Production Planning, Engineering, Distribution and Finance to resolve service or logistics related issues.

· Ownership of assigned accounts: Receipt of Order to Receipt of Goods

Coordinate any special customer requirements (i.e. pallet projects, special labeling, or other logistical coordination).

· Active participant in customer meetings (both internal and external)

· Responsible for accurate and timely keying and release of all orders

· Manage E&O product from promotions or POG changes with customer and materials. Work with the customers' replenishment contact on inventory management issues.

· Make sure that tables are changed properly.?????

· Proactively coordinate with materials management, shipping and traffic to ensure order dating is consistent with customer's requirements and Sanford's materials plan to ensure optimal fill rate.

· Assist in processing charge-backs, deductions, etc. Work with the finance group for any disputes.

Education :

· B.S. Degree Required

Work Experience Requirements:

· At least 3-5 years customer service experience required

Technical Experience and other Requirements:

· Computer expertise, Software applications (Microsoft Excel, Word, PowerPoint, SAP and BW reporting)

· Strong communication skills, verbal and written; strong organizational and accurate thoroughness is required

· Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.

Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Strategic-Account-Representative-Job-IL-60521/677499/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Strategic-Account-Representative-Job-IL-60521/677499/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
This is a job summary which includes essential job duties of the position. More specific information regarding duties may be provided upon request for particular locations and facilities.

Manages accounting activities associated with Customer Rebate Programs and compliance to terms of Customer purchase contracts. In conjunction with Deductions Analyst, primary responsibility is to maintain and ensure accuracy for the calculation, control, and reporting of Customer programs.

Essential Duties:

·Drive accounting and reconciliation of various customer rebate and support programs, including volume and growth rebates, co-op advertising, flex funds and other discounts and allowances.

·Maintain SAP for the components of the Customer contracts in order to ensure the accuracy of accruals.

·Continually evaluate process and procedure around the accounting and reconciliation of accruals & expenses associated with Customer Returns & Markdowns.

·Partner with Sales Finance team to provide insights for forecasting and budgeting of the financial statement lines between Invoice Sales and Net Sales.

·Support Sales Finance team on Customer specific issues and analysis of sales opportunities.

Train and develop Deductions Analyst in order to ensure accurate and timely resolution and reconciliation of Customer deductions

Education:

·Bachelor's Degree in Accounting or Finance

·MBA or CMA/CPA preferred

Work Experience Requirements:

·5-7 years of progressive experience in the fields of Accounting & Financial Analysis.

Technical Experience and other requirements:

·Knowledge of activities related to accounting month-end close such as accruals and balance sheet account reconciliations.

·Demonstrated excellence in paying attention to detail, organization, driving results, and process improvement.

·Must be flexible and able to prioritize tasks and meet deadlines.

·Possess excellent interpersonal skills with proven ability to interact within all levels of the organization and motivate others to accomplish common goals.

·Excellent knowledge of Excel and Access. Prior experience with SAP a plus.

·Past experience in a Consumer Products organization is a plus.

Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Finance-Manager-Trade-Programs-Job-IL-60521/674210/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Finance-Manager-Trade-Programs-Job-IL-60521/674210/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
This is a job summary which includes essential job duties of the position. More specific information regarding duties may be provided upon request for particular locations and facilities

Serve as financial accountant/analyst for Customer Trade Programs. Primary responsibility is to maintain and ensure accuracy for the calculation, control, and reporting of Customer programs.

Essential Duties:

·Support the accounting and reconciliation of various customer trade programs, including volume and growth rebates, co-op advertising, flex funds and other discounts and allowances.

·Maintain SAP and the tracking template for all program components of the customer contracts in order to ensure the accuracy of accruals.

·Meet with sales teams on a regular basis to review program accruals.

·Manage the cash-request/credit-memo process for customer deductions.

·Work with the Shared Services team in researching and clearing open deductions.

·Support the Sales Finance team on customer specific issues and analysis of sales opportunities.

·Special projects as required.

·Bachelor's Degree in Accounting or Finance

·MBA or CMA/CPA a plus

Work Experience Requirements:

·2-4 years of experience in the fields of Accounting & Financial Analysis.

Technical Experience and other requirements:

·Knowledge of activities related to accounting month-end close such as accruals and balance sheet account reconciliations.

·Demonstrated excellence in paying attention to detail, organization, driving results, and process improvement.

·Must be flexible and able to prioritize tasks and meet deadlines.

·Possess excellent interpersonal skills with proven ability to interact within all levels of the organization and motivate others to accomplish common goals.

·Excellent knowledge of Excel and Access. Prior experience with SAP a plus.

·Past experience in a Consumer Products organization is a plus.

Preferred Qualifications:

·Consumer Products Industry Experience

·SAP experience a plus

Newell Rubbermaid And its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Financial-Analyst-Deductions-Analyst-Job-IL-60521/674211/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Financial-Analyst-Deductions-Analyst-Job-IL-60521/674211/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
The position will act as the primary point of contact for Sanford's customers, both internal and external. The individual will gather and interpret relevant data (pricing, order status, product availability, etc.) investigate problems, find root causes, and develop solutions. This role wills manage/co-manage the outbound supply chain activities for assigned Strategic accounts. The individual will also assist the Managerwith special projects as assigned.

Essential Duties:

· Responsible for coordination and execution of training / development for new and existing team members with Manager

·Leads efficient channel distribution teams' activities (order status, pricing/product inquiries, shipment tracking, order expedites, etc.) with Manager

·Provide timely report to customer and to channel based on customer requirements(i.e. backorder, open orders, shipped/invoiced)

· Facilitate and prepare for the scheduled meetings with external customer, sales, and forecasting

·Create and present monthly to the executive team your strategic accounts monthly updates, service metrics, POS, sales dollars, back orders, forecasts

· Coordinate with SAP account specific fines/deductions, charge-backs and other compliance concerns. Work closely with customer to address and correct issues. Facilitate weekly F & P meeting with Freeport and the DC

· Work closely with Managerscheduling meetings, updating department spreadsheets, and other duties as assigned.

·Assist other account representatives as necessary

·Understand all products that affect account. (Launch Pad, DAM Meeting, SO&P,CCNI's, PCN's, ECN's, etc.). Proactively communicate and understand changes and work with the marketing group to transition accounts.

·Work closely with demand planners for forecasting/item availability issues

·Drive to 98 on time and 98 line fill - Monitor your customers on time and line fill. Report weekly and facilitate meeting with internal and external logistic.

·Answer and timely resolution of inbound customer inquiries: phone, fax and email and other supply chain release activities

·Work closely with Sales, Marketing, Production Planning, Engineering, Distribution and Finance to resolve service or logistics related issues.

· Ownership of assigned accounts: Receipt of Order to Receipt of Goods

Coordinate any special customer requirements (i.e. pallet projects, special labeling, or other logistical coordination).

· Active participant in customer meetings (both internal and external)

· Responsible for accurate and timely keying and release of all orders

· Manage E&O product from promotions or POG changes with customer and materials. Work with the customers' replenishment contact on inventory management issues.

· Make sure that tables are changed properly.?????

· Proactively coordinate with materials management, shipping and traffic to ensure order dating is consistent with customer's requirements and Sanford's materials plan to ensure optimal fill rate.

· Assist in processing charge-backs, deductions, etc. Work with the finance group for any disputes.

Education :

· B.S. Degree Required

Work Experience Requirements:

· At least 3-5 years customer service experience required

Technical Experience and other Requirements:

· Computer expertise, Software applications (Microsoft Excel, Word, PowerPoint, SAP and BW reporting)

· Strong communication skills, verbal and written; strong organizational and accurate thoroughness is required

· Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.

Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.]]> http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Strategic-Account-Representative-Job-IL-60521/672506/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://brandsthatmatter.jobs2web.com/job/OAK-BROOK-Strategic-Account-Representative-Job-IL-60521/672506/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS